In 2016, Suzanne DeCarolis joined Resolution Development Services as our Inside Sales Business Development Manager, acting as the first point of contact many companies speak with as they begin their relationship with Resolution. With two years behind her, Suzanne DeCarolis has gained many insights into the complexities and drivers of the outsourced development of complex projects. We asked Suzanne if she could take a few minutes to answer some questions based on her expertise.
What would you say is the most common challenge companies you speak with are facing with regard to their outsourced development programs?
Companies that I speak with tend to be running into one of two types of challenges. In the first case, the company is developing a complex device that requires embedded hardware, software, FPGA or other technology expertise that they do not necessarily have in-house. In the other case, the company has engaged a partner, often one that claims they are a one-stop-shop, but after a few months the project is over budget, the prototypes don’t match the need, and the project needs to get back on track. In both cases, Resolution can bring the skills and expertise to deliver.
During your time at Resolution, what has been the primary reason companies have decided to engage with the company for their outsourced development?
Companies that realize that a one-stop-shop just can’t deliver, and that complex product development requires the best partners at each step in the process (design, development, manufacturing), can most clearly understand Resolution’s value proposition and will engage with us for their product development project. We also speak regularly to small startups who are under pressure from their Board of Directors to deliver against ambitious deadlines. These companies need the flexibility and dedication to success that the Resolution team brings to get the product through critical milestones.
What is the most common objection you hear, and how do you typically respond?
Commonly, I will hear a company say that they have already brought on a Contract Manufacturer who claims they can provide both the development and manufacturing expertise. These are most often the companies that call back after a few months when they realize that the contract manufacturer, while highly skilled in the manufacturing process, simply can’t deliver the complex product design.
What is the most surprising thing you’ve learned about the business in the last few years?
While initially our conversations and projects focused on the medical device and life sciences markets, two heavily regulated industries, I have been surprised at the way that many of the services can be applied across industries, even if they do not require the same level of regulatory controls. Quality FPGA development is essential to product success, no matter what industry. And, industrial manufacturing has as much use for camera technologies as medical devices. We’ve been able to successfully complete all types of projects with that in mind.